Frequently Asked Questions
Everything you need to know about shopping with FMS Hobby Official
How long does shipping take for my order?
Standard shipping typically takes 5-10 business days depending on your location. We process all orders within 48 hours, and you will receive a tracking number via email as soon as your package is dispatched.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I know which size to choose?
Every product page includes a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our brand-specific charts, as fit can vary between slim and oversized styles.
What payment methods do you accept?
FMS Hobby Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are our priorities. We partner with certified manufacturers to ensure high-grade fabrics and fair labor practices. Check individual product descriptions for specific material compositions like organic cotton or recycled polyester.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.